Garden waste collection service privacy notice

Information held about you

To support the implementation of a subscription-based garden waste collection service it is necessary for us to collect and hold personal information about you. This information will include:

• Basic details about you such as your name, address, postcode, email address; and
• Your bank details to set up the necessary direct debit for payment.

Who is processing your data

All personal data held, is processed in accordance with data protection law. The data controller for the information outlined in this privacy notice is Herefordshire Council.

How we will use the information we hold about you

We will collect information about you (where applicable) to:

• Provide a subscription based garden waste collection service
• To keep you informed of any changes or updates to the waste collection services

How the law allows us to use your information

The legal basis for processing the data is:

• Your consent, which you can withdraw at any time by notifying us by emailing garden@herefordshire.gov.uk

Who we will share your information with

We may share your information with partner organisations, including:

• To provide you with the service, we need to share some of your details with our waste collection contractor, FCC Waste Services (UK) Ltd. This information will include your address
• Bank detail information is shared with the council's revenues department which is operated by Hoople Ltd
• We may share the collection service information with third party companies responsible for providing our contractor's ICT systems, for example, in cab software

We will not normally share your information with organisations other than our partner organisations without your consent. However, there may be certain circumstances where we would share without consent such as where we are required to do so by law, to safeguard public safety, and in risk of harm or emergency situations. We will only share the minimum information for the purpose, on a need to know basis and with appropriate individuals.

How long we keep your personal information

We will only keep your information for the minimum period necessary. The information outlined in this privacy notice will be kept for the length of time you are recorded as being subscribed to the garden waste collection service with us. Following cancellation of the service your records are held for six years. All information will be held securely and destroyed under confidential conditions.

Your rights

You have a number of rights under data protection law, including the right to request your information and to request that the information be amended or erased if incorrect.

To request your records, you will need to put your request in writing and provide proof of identification to the Information Governance Team, Herefordshire Council, Plough Lane, Hereford HR4 0LE or via email, informationgovernance@herefordshire.gov.uk

You also have a right to make a complaint about our handling of your personal data to the Information Commissioner's Office

Providing accurate information

It is important that we hold accurate and up to date information about you to assess your needs and deliver the appropriate services. If any of your details have changed, or change in the future, please tell us so that we can update your records.

Further information

If you have any questions or concerns about how your information is used, please contact recycling@herefordshire.gov.uk in the first instance.

You can also contact the Data Protection Officer, at Herefordshire Council, Plough Lane, Hereford HR4 0LE, telephone 01432 260616, email: informationgovernance@herefordshire.gov.uk

You can find more information about data protection and how it applies to you on the Information Commissioner's Office website.

Service web page

Rubbish and recycling section

Last updated date

14 October 2025