Our use of cookies

We use necessary cookies to make our site work. We’d also like to set analytics cookies to help us understand how our site is used.

For more information about the cookies we use, see our cookies page.

Cookie settings

To change cookie settings at anytime, see our cookie settings page.

Necessary cookies

We need to use some cookies to provide essential functionality, such as, security and accessibility. These are called necessary cookies. You can disable them by changing your browser preferences, but our site might not function correctly without them.

Corporate complaints policy

Name: Corporate complaints policy
Summary: This policy covers all formal complaints. It sets out how formal complaints will be dealt with, the timescales, and who should be involved in handling the formal complaint.
Document: Corporate complaints policy
Last updated date: May 2025
Review date: 2029
Related web page: Make a compliment, comment or complaint page