We use cookies

Coronavirus information

Information on how coronavirus is affecting our services across the county and the latest updates

Restricted opening of bars, pubs, cafes and restaurants

From Saturday 4 July, restaurants, pubs and bars and similar venues where food or drink is served, may reopen in England, provided they meet current government criteria for safe operating and social distancing.

Cafes, restaurants and shops that are self-contained and can be accessed from the outside, will still be permitted to open.

Read the full guidance on safe working for people who work in or run restaurants, pubs, bars, cafes or takeaways.

For guidance on completing a risk assessment for your business and identifying changes you need to make to keep your employees and customers safe view the coronavirus business reopening guidance. This will tailor the areas you need to consider for your business.

The internal standing or seating capacity of your premises is likely to be considerably reduced and this in turn will raise challenges for your business. We are looking to work with you to consider the feasibility of increasing the amount of available space in Hereford and the market towns that may be used for pavement cafes and bars and would encourage you to consider this as an option for your business.

Both the council as the licensing authority and the police are keen to support reasonable proposals, but want to ensure that this is done in a safe way, which will protect both your customers and your staff, as well as the public and local residents. This is likely to take the form of a variation for those businesses with a premises licence for alcohol, although we may suggest temporary event notices are applied for in the short term.

Reopening your business – government guide to risk assessment and requirements

Pavement licences

There will shortly be a new application system in place for a new type of licence known as a Pavement Licence, which will give the opportunity to apply to place tables and chairs outside your premises for consumption of food and drink. Application forms and guidance will be posted online in the near future. Until then, please direct any questions about potential use of external space to Licensing@herefordshire.gov.uk

Handling information safely

Under the latest Covid 19 guidance people who work in or run restaurants, pubs, bars, cafes or takeaways, are being asked to keep a temporary record of their customers and visitors for 21 days. This is to support the NHS track and trace work. Any business or organisation processing personal data needs to ensure that they do so in line with Data Protection legislation. This may sound daunting, however this guidance sets out some tips to help you to ensure that you protect the information you handle as part of the great service you give to your customers

  • Remember to tell your customers what you will use their information for.  For track and trace, the information is processed so that people’s health and safety is protected. Do not be tempted to create a mailing list for your future use unless you have given customers an opt-in to this – there are strict rules about direct marketing!
  • Always store information securely, for example, within a computer system protected by anti-virus software and not on scraps of paper. If you are using a book to collate this information, try to limit customers being able to see the details of other customers and lock the book away when not in use.
  • If you are using an app for customers to send you their details (along with their orders, what table they are at, and so on), make sure you check out the app privacy policy and what security it comes with.
  • Back-up computer records in case you lose access to them and keep back-ups secure as well. If you use USB sticks, keep them locked away when not backing up data.
  • If using passwords to protect data, use strong passwords (such as three random words together that are hard for someone else to guess).
  • Only record the minimum information required, which is, name and contact number.
  • Ensure all staff understand their responsibilities around Data Protection, including the need to keep people’s details safe, and not to use the data for their own use
  • Limit the number of staff members to only those who really need to have access to the information.
  • Ensure that the information is securely destroyed after 21 days  - that means it should be shredded or deleted from a computer system, including any back-up copies.
  • Do not share the information with any third parties other than instructed by government.
  • Consider the deletion of data for customers or visitors who fail to turn up at their booking.
  • There’s more helpful information about data protection on the Information Commissioner’s Office website
  • Reopening business – guide to risk assessment