This page provides guidance on creating and activating My Account so you can access your Council Tax, Business Rates, Housing Benefit, Council Tax Reduction and landlord accounts, and sign up for paperless billing and letters.
Registering with My Account/My Herefordshire
First you will need to ensure that you have registered with My Account.
To do this:
- Select 'My Account' in the top right of your screen
- Select 'Register' in the top right of your screen
- Enter your email, set a password, confirm your password and select 'Submit'
- You will then receive an email with a link for you to activate your My Account
Activating a Council Tax account and signing up for paperless billing
Below you will find some short guidance videos on how to activate a Council Tax account and also sign up for paperless bills and letters.
How to activate a Council Tax account
Paperless billing and letters
By switching to paperless bills and letters, you’ll enjoy a faster, more efficient way to manage your finances from anywhere, at any time, on any device.
It keeps your bills and letters safe in one place and allows you to view your bills and notices quickly and lets you view your account details
Switching to online billing is good for the planet too. It cuts down on carbon emissions and helps us reach our goal of becoming carbon neutral. It also helps to reduce council spending by saving printing and postage costs. You will still be able to print off a copy of your bill if you need it such as if you need evidence of where you live or need to forward a copy to someone.
If you choose paperless billing and letters, you will receive an email with a link to view your document online as soon as it is generated. This means there is no need to wait for the document to arrive in the post and you will receive instant notification of any changes to your account.