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Contact customer services

This page details information about the range of services provided by Herefordshire Council and its partners and how to access them.

Contact us online

Many of our services, including making a customer service enquiry, reporting a fault or problem and making a payment, are available online 24 hours a day.

View the full list of our online services

If you can't see the service or team you need

Please use our online form to contact us

Visit us

For location, opening times and accessibility of your local customer centre, please choose from the list below:

Emergency out of hours telephone numbers

  • Adult social care: 0330 1239309
  • Children's social care: 01905 768020
  • Civil emergencies: 01432 260000
  • Herefordshire Housing repairs: 0300 7774321
  • Highways: 01432 261800
  • Homelessness, housing harassment or eviction: 01432 260000

Postal address

Council services are located in different buildings throughout Hereford and the market towns. Their postal addresses are listed on their pages on this website. The council's main postal address is:

Herefordshire Council
Plough Lane 
HR4 0LE 

Social media

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Citizen contact - customer service standards

To see how we work with you to deliver services and resolve issues visit the citizen contact - customer service standards page.

A to Z of services