All applicants must complete the online application form. This can be completed by you, or by someone acting on your behalf. If you are completing the form on behalf of someone else, you will be required to prove your identity and provide additional details.

After you submit your application, an officer will contact you to gather more information. You will be asked to provide:

• Proof of identity (passport, driving licence, other photographic identification)
• Details of income and essential outgoings
• Evidence of circumstances
• Recent bank transaction statements from all accounts you use, so we can understand which essential costs you are struggling to meet

Exclusions

Households may not be eligible where:

• No financial hardship or crisis is present.
• The requested support duplicates assistance already given for the same need.
• The need can be met through a statutory scheme or grant more appropriate.
• The household does not live within the Herefordshire local authority area.

Applications may also be declined where there is not enough information provided to assess eligibility.

Even if a household is not eligible for a crisis payment, all applicants will have the opportunity to access an appointment with an advisor. They can provide support on income maximisation, benefits and/or debt management and an opportunity to access other forms of relevant wellbeing support.

We cannot assess your application until all the required financial information has been provided.

We receive a high number of applications to the scheme. Our main focus is to process these as quickly as possible, however if there is a high volume of applications this may take longer than expected.

Residents who are digitally excluded can access support and complete an application by calling Customer Services on 01432 260000, or emailing crisisresiliencefund@herefordshire.gov.uk

Please only submit an application if you are experiencing a genuine financial crisis and cannot meet essential, immediate costs.

The Crisis and Resilience Fund is designed to support households facing an unexpected financial shock, not routine or ongoing expenses. 
By applying, you will also be offered resilience support, which can help you increase your income, reduce financial pressures, and improve your longer term financial wellbeing.

Crisis payment application form

To understand how your information will be used and stored, please view our privacy notice.

Find out what other support is available to help with the cost of living. This includes income and disability benefits, bills and allowances, childcare, housing and travel.

Fraud Statement

By completing the application or accepting the grant, you are confirming that you are eligible for the grant. If your eligibility circumstances change after making an application or receiving this grant, you must notify us immediately.
 
Herefordshire Council will not accept deliberate manipulation or fraud, and any instances will be actively investigated. Any individual who falsifies their records or dishonestly provides inaccurate information to gain a grant will face prosecution. The council reserves the right to recoup funds or grant awarded equipment and claw back any grants given in error.
 
The personal information we have collected from you will be shared with fraud prevention agencies who will use it to prevent fraud and money-laundering and to verify your identity. If fraud is detected, you could be refused certain services, finance, or employment. Further details of how your information will be used by us, fraud prevention agencies, and your data protection rights.