All applicants must complete the online application form. This can be completed by you, or by someone acting on your behalf. If you are completing the form on behalf of someone else, you will be required to prove your identity and provide additional details.

After you submit your application, an officer will contact you to gather more information. You will be asked to provide:

• Proof of identity (passport, drivers license, other photographic identification)
• Details of income and essential outgoings
• Evidence of Circumstances
• Recent bank transaction statements from all accounts you use, so we can understand which essential costs you are struggling to meet

We cannot assess your application until all the required financial information has been provided.

We receive a high number of applications to the scheme. Our main focus is to process these as quickly as possible, however if there is a high volume of applications this may take longer than expected.

Residents who are digitally excluded can access support and complete an application by calling Customer Services on 01432 260000, or emailing crisisresiliencefund@herefordshire.gov.uk

Please only submit an application if you are experiencing a genuine financial crisis and cannot meet essential, immediate costs. The Crisis and Resilience Fund is designed to support households facing an unexpected financial shock, not routine or ongoing expenses. 
By applying, you will also be offered resilience support, which can help you increase your income, reduce financial pressures, and improve your longer term financial wellbeing.

Crisis payment application form

To understand how your information will be used and stored, please view our privacy notice.

Find out what other support is available to help with the cost of living. This includes income and disability benefits, bills and allowances, childcare, housing and travel.