If you are having continuing problems with anti-social behaviour, whether you are a resident, business or a community group, and are unhappy with the response from the agency/agencies dealing with your case, you can use what is called the 'Community Trigger' to have the case reviewed. You can even do so on behalf of someone else who has been a victim, although you must have their consent first.

The Community Trigger is designed to deal with persistent anti-social behaviour.

Before you can use it:

  • You must have reported anti-social behaviour at least three times in the past six months for three separate incidents, or
  • You and four others must have complained separately about similar incidents

An incident should also have been reported to Herefordshire Council, the police or your housing association in the past six months and within a month of it happening.

If you meet the above criteria and would like to use the Community Trigger, complete the Community Trigger application form, email complaints@herefordshire.gov.uk, or write to the Complaints Team, Herefordshire Council, Plough Lane, PO Box 4, Hereford HR4 0XH.

We will be in touch within five working days to explain more about how the procedure works.

We will let you know the outcome of the review, and if any new action is to be taken.

The Community Trigger does not replace an individual organisation's own complaints procedure, which should be used where there is dissatisfaction with the conduct of an individual agency or officer. Also a Community Trigger cannot consider matters of a civil nature subject to civil law, such as boundary and access issues, high hedges or overhanging trees.

By providing us with details about an incident, you are giving us permission to share that information with our partner organisations as set out in the Crime and Disorder Act 1998 and the Data Protection Act 1998.

Community Trigger applications received

Year Number of applications received Number of times threshold not met Number of case reviews carried out Number of case reviews with recommendations
2014/15 0 0 0 0
2015/16 0 0 0 0
2016/17 1 0 1 1
2017/18 2 2 0 0
2018/19 2 2 0 0
2019/20 1 0 1 0
2020/21 9 5 5 3
2021/22 5 5 5 0
2022/23 6 6 5 1
2023/24 7 5 7 1