Covid-19 - information for our Armed Forces community

Updated April 2021

Supporting our local Armed Forces community during Covid-19

Many of our military charities and related services have adapted and created new ways of support through the pandemic. However, our message remains - we are still here to support our armed forces community, particularly over this difficult time. We've teamed up with other local organisations who can be contacted directly using the details below. By working together we can ensure that help is never far away.

Herefordshire Veteran Support Centre

The Centre continues to be on hand to offer support and guidance to our armed forces community, whatever the issue might be, large or small. Call us and we will find you the right help. We work with a range of charities and volunteers so if you don't know where to turn to for local support, this is a good place to start. Please contact us:

Tel: 07792 881354
Facebook: @VSCHerefordshire

Defence Medical Welfare Service

We continue to provide practical and emotional support as best we can to the armed forces community while they are receiving medical treatment in an NHS establishment or at home.  We are aiming to work “as normal” with dynamic risk assessments in place with regard to home visits should we be unable to support via other means.

Welfare officer - Ash Winter.
Monday to Friday 9am to 5pm
Tel: 07785 614832

Or specialist families' welfare officer - Mrs Lee Bayley
Monday, Tuesday, Thursday, Friday 9am to 3pm
Tel: 07384 826929

Help For Heroes

Our face to face activities have paused due to the current pandemic, ensuring the safety of our beneficiaries and staff, but we are still very much open for business. We offer a range of services for our Armed Forces community including clinical liaison, medical advice, psychological support and individual grant requests. We have an embedded Veteran Liaison for Herefordshire, who is also a case manager, and can offer advice and guidance, as well as remote consultations. He can be contactable at:

To access support from the Wales and Hereford Community Recovery team please contact: or visit our Wales and Hereford Help for Heroes website.

H4H offer A Field Guide to Self-Care | Supporting our NHS ( which is a resource of tips and tools our recovery teams deliver to veterans and those who have experienced traumatic events or have been affected by working in high-intensity situations.

The Cart Shed

Cart Shed woodland activities have been suspended due to lockdown restrictions. All programmes are now on-line in our virtual woodland and are available to anyone living in Herefordshire. A limited number of tablets and unlimited data (dongles) are available on loan. Support can be given to enable people to learn to use the equipment to join the courses. Activity packs with all materials and tools are delivered to participants' homes.

Tel: 01544 318 231
Website: The Cart Shed

First Light Trust Café (41-43 Broad Street, Hereford)

The café has closed its doors physically, but they are still supporting military and bluelight veterans. Booked activities and 1to1s are still available on request and virtual activities are being held each week.
Monday to Saturday 9am to 5pm Tel: 07342 080362

Age UK Herefordshire and Worcestershire

Although having to close its centres, Age UK HW are increasing a number of its support services to support older people, but most importantly to help combat the risk of loneliness and isolation. More details on the Age UK website.
Tel: Age UK Hereford and Localities - 0333 0066 299

The Royal British Legion

The contact centre is open for calls 7 days a week from 8am to 8pm, tel: 0808 802 8080. This will then be passed onto the local team who will make contact.

SSAFA Herefordshire

Helpline available 24 hours a day, 7 days a week to take your message. Then one of the local SSAFA team will then get in touch with you by phone, email or Skype.
Tel: 01432 273932

Turning Point (formerly We Are With You)

We offer a range of support and treatments for individuals affected by drugs and alcohol in Herefordshire. You can get in touch with us by calling 0300 555 0747 or emailing You can access support by referring yourself or via your GP. For further information on how we can support you please visit the Turning Point Herefordshire website.

YSS Remember Veterans

We are continuing to take referrals and will only offer distanced face to face support to veterans in the CJS if there is an absolute need. Telephone and email support will remain the same. We will continue to operate within the government and YSS COVID Policy guidelines. Please contact:
Senior Link Worker for Herefordshire and Worcestershire - Lisa Burnett
Tel: 07773 930149
Hours: Monday to Thursday 9am to 5pm, Friday 9am to 2pm

Combat Stress

Although our clinical staff are unable to meet veterans in person, we have adapted and enhanced our phone and digital services to provide one-to-one therapy sessions, introduced a range of online resources on our website and offered access to our online peer support community.

Our 24-hour helpline 0800 138 1619 is available to all veterans and their families for confidential mental health advice and support. There are a number of self-help resources on the Combat Stress website.

Out of hours helplines

  • Combat Stress: 0800 138 1619
  • Royal British Legion: 0808 802 8080
  • Veteran Gateway: 0808 802 1212