Trading standards advice for businesses

The Citizens Advice Consumer Service provides first level consumer and business advice on behalf of Herefordshire Trading Standards.

The trained helpline adviser can:

  • Give you practical and impartial advice on how to resolve your consumer problem
  • Tell you the law which applies to your situation
  • Pass information about complaints on us

View contact details below.

New disposable vape legislation from 1 June 2025 - ban on the sale or supply of single-use vapes

Herefordshire Trading Standards wish to remind any business who sell disposable vape devices that the law will be changing from the 1 June 2025, making it illegal to sell a disposable vape.
From 1 June 2025, it will also be an offence for retailers to sell, offer to sell, or have in their possession for sale disposable vaping products in their shop or on their websites.
All stock should be sold prior to this date.

From 1 June all vaping devices must be:

  • Refillable - a container that is refillable or a container that is separately available and can be replaced by a user of the products in the normal course of use, such as “pods”
  • Rechargeable - contain a battery that can be recharged, and a replacement coil, or coil in a single use cartridge or pod which is available separately after purchase, and can be replaced in the product's normal course of use

Further guidance: 

Legal advice for businesses

We do not provide businesses with contractual advice or intervene in business to business disputes - you will need to contact a solicitor, relevant trade body or you can view free, impartial legal guidance via the Business Companion website.

The Chartered Trading Standards Institute provide free, impartial legal guidance for businesses via the Business Companion website. Topics covered include:

  • Consumer protection legislation
  • Underage sales
  • Product safety
  • Activities regarding animals
  • Agriculture
  • Weights and measures
  • Other business information

Fraud advice for businesses

Businesses against Scams

Businesses against Scams was set up by the National Trading Standards Scams Team and includes a number of resources that your company can share with your employees, to educate them on a variety of common business related frauds.