Website Statistics
User satisfaction survey
The council subscribes to an independently run website user satisfaction survey. This is provided by rol. Every fifth visitor to the website has the chance to complete the survey. It aims to find out what users think of the site, so if the survey pops up please give us your feedback. If cookies are enabled, you should not be presented with the invitation to participate in the survey more often than once per year.
The survey started in July 2007 and some key highlights from the survey are shown below.
Survey results from January to June 2008 from 1172 respondents:
- Over 73% found the information they were looking for
- 90% liked the site design
- Over 70% are likely to return to the site in future
- 77% were satisfied with their visit to the website
Website Availability
We aim to make our website, http://www.herefordshire.gov.uk/, available 24 hours a day, but there are occasions where it is necessary to carry out maintenance on our computer systems. This may mean our website is unavailable for short periods of time.
Our availability is monitored continuously at fifteen-minute intervals by SiteMorse, a private company, which provide statistics based on site tests.
A summary of our website availability statistics is provided through the following link: http://stats.sitemorse.com/q/z/4a2ac63e/ (NB: the current month may not be available).
We are keen to improve the service it provides through the web site, if you have any suggestions please let us know. Similarly, if you have seen an error on the web site, would you please provide us with the details by using the Feedback Form at the bottom of each page.
Website Usage
We also monitor the number of 'page impressions' and the number of 'unique visitors' our website receives each month. We believe these figures reflect public usage of the site as we have excluded all internal and automatic/spider traffic, and the statistics for the last few months are given in the table below.
| Month | Unique Visitors | Page Impressions | Visits |
|---|---|---|---|
| April 2007 | 38012 | 429353 | 64201 |
|
May 2007 |
46221 | 577971 | 78466 |
| June 2007 | 43648 | 411655 | 71337 |
| July 2007 | 50034 | 457599 | 80898 |
| August 2007 | 40776 | 387791 | 65524 |
| September 2007 | 39605 | 434240 | 64037 |
| October 2007 | 47008 | 521124 | 77420 |
| November 2007 | 46887 | 450706 | 76404 |
| December 2007 | 36159 | 299128 | 57398 |
| January 2008 | 54281 | 550549 | 92715 |
| February 2008 | 49678 | 465751 | 80692 |
| March 2008 | 54971 | 484248 | 86163 |
| April 2008 | 54886 | 538104 | 87369 |
| May 2008 | 65076 | 530190 | 100916 |
| June 2008 | 77554 | 836217 | 115907 |
| July 2008 | Not Available | Not Available | Not Available |
| August 2008 | 65580 | 543499 | 105756 |
Unique visitors
A 'unique visitor' is counted by IP address and a browser
identifying string. Unique visitor counts are normally much lower
than 'page impressions' because one visitor may view ten or more
pages which would count as hits, but they would still be one
user.
Page Impressions
Page impressions is a basic count of the number of times a Web page
is delivered and seen by a user. So one visitor returning to a
specific page ten times, would result in a count of ten page
impressions against that page.
Visits
This is purely the number of visits or 'hits' our website receives
each month from any person, anywhere (excluding all internal and
automatic/spider traffic)
