Working in partnership for the people of Herefordshire
Feedback about the Archive Service
Although we do our best to fulfil all your requirements when you use our services, (please see the table below for our aims and achievements) we recognise that there is still room for improvement in some areas.If you have any comments or suggestions to make, please e-mail archives@herefordshire.gov.uk or complete a suggestions slip when you next visit the office.
We would like to thank all our users for their comments, which help us to improve the service that we offer you. Thank you also for your compliments. We like to hear when we get things right!
We hold a user consultation meeting annually and any of our visitors are welcome to attend.
If you would like to see the comments made - and our responses - to our 'new user' questionnaires, the public service quality group and the web surveys, please click on the links to the left. We will publish responses to these regular surveys as and when they become available.
Best Value Performance Indicators
Or - How Well Do We Achieve Our Aims?| Aim | Annual Target 2011/12 |
2011 |
2011 Nov |
2011 Dec |
|---|---|---|---|---|
| Percentage of archives produced within the agreed time. | 94% | 94.85% | 90.31% | 98.03% |
| Number of written and telephone enquiries to the Record Office | - | 555 | 571 | 296 |
| Percentage of enquiries answered within the agreed time. | 80% | 93% | 83% |
73% |
| Extent of archives catalogued and made available to the public |
80 |
1.4 |
.5 |
2 |
| Number of visitors to the Record Office | - | 286 | 235 | 114 |
| Percentage of new users who rate the Record Office overall service and facilities as good or excellent | 82% | 75% | 75% |
86.11% |
| Percentage of new users who rate the Record Office overall service as poor | 0% | 1.79% | 0% | 0% |