Where to get help and advice

If you have trouble filling in the application form, don’t struggle on your own. Pick up the phone, or call in at one of our offices.

Enquiry Offices are located at:

INFO, The Hereford Centre, Garrick House, Widemarsh Street, Hereford, HR4 9EU

Opening hours:
Monday to Thursday: 8.45 a.m. to 5.15 p.m.
Friday: 8.45 a.m. to 4.45 p.m.
Saturday: 9.00 a.m. to 1.00 p.m.

INFO, Swan House, Edde Cross Street, Ross-on-Wye; INFO, St Katharines, Ledbury; INFO, 11 Corn Square, Leominster

All of the above offices are open during the following hours:
Monday to Thursday: 9.00 a.m. to 4.45 p.m.
Friday: 9.00 a.m. to 4.30 p.m.

INFO, The Bromyard Centre, Cruxwell Street, Bromyard

Opening hours are:
Monday to Friday: 8.15 a.m. to 9.30 p.m.
Sat & Sun: 9.00 a.m. to 5.30 p.m.

INFO, The Kington Centre, 64 Bridge Street, Kington

Opening hours are:
Mon, Wed, Fri & Sat: 9.00 a.m. to 1.00 p.m.
Tuesday: 9.00 a.m. to 6.00 p.m.
Thursday: 12 noon to 6.00 p.m.

Telephone enquiries to the Benefits Team on (01432) 260333

Lines are open:
Mon, Tue, & Wed: 8.45 a.m. to 5.15 p.m.
Thurs: 8.45 a.m. to 4.00 p.m.
Fri: 8.45 a.m. to 4.45 p.m.

Email enquiries to benefits@herefordshire.gov.uk or info@herefordshire.gov.uk

Written correspondence to the Benefits Section, PO Box 224, Hereford, HR1 2XW

Fax number (01432) 260436

We don’t want you to send important documents like pension books and passports to us in the post.  You can take your original documents to any of our offices where they will be copied free of charge and returned to you straight away. Remember we cannot accept photocopies that you have made yourself.

If you are providing a credit card or statement to prove your identity, we will sign a form to say we have seen the item. For your security we will not hold details of your account number.