Frequently Asked Questions

Question:

What if I still do not agree with the Council after my complaint and its handling have been investigated?

Answer:

If you are still unhappy with the result, you can ask for your complaint to be escalated to Level 2. This is where a Director will look at your complaint for you and write a response on his or her findings. The Director has 20 working days to provide you with a response. You will be kept informed of progress at all times.

If you are still unhappy with the result you can ask for a Review Panel to look at your complaint. This is Level 3. A panel comprising of the Chief Executive and two Councillors will review all the information gathered. You will be informed of the outcome within 28 working days from receipt of your appeal.

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Last Updated: 27 May 08

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