Frequently Asked Questions

Question:

Will it make a difference if I complain?

Answer:

Yes all complaints are taken seriously and fully investigated. Your initial complaint will be handled if possible by our frontline teams (Level 0). Call into any Info in Herefordshire Centre, and our Customer Services team will be able to help you. If the frontline teams are unable to resolve your complaint they will refer it to a complaints administrator (Level 1).

The complaints administrator will quickly organise an investigation into the matter for you and provide you with a response. We will acknowledge the complaint within two working days and provide a full response within 10 working days.

Last Updated: 27 May 08,

Review Date: 20 September 2005