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Frequently Asked Questions

Question:

What is a complaint?

Answer:

We always try to give good service, but sometimes things go wrong. We can only make changes if we know about your issues.

A complaint is all negative feedback, formal or informal, expressed by a customer of Herefordshire Council either about a service or policy or action provided by the council itself or a person or body acting on behalf of the council.

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Herefordshire Council, Brockington, 35 Hafod Road, Hereford HR1 1SH | Tel: (01432) 260000 | info@herefordshire.gov.uk