11 November 2008
Making your money go further at Christmas can be important, so
if you are thinking about buying an electrical item as a present
this Christmas, make sure you know the true cost of extended
warranties advises Consumer Direct working in partnership with
Herefordshire Council's trading standards department.
From MP3 Player to games consoles, TVs, cameras and laptops
extended warranties are often offered to give you "peace of mind".
They generally begin after the manufacturers guarantee finishes and
usually cover the costs of any repairs to the appliance if anything
goes wrong within a specific time period.
David Hurst, Centre Manager for Consumer Direct West Midlands,
said: "We recently had a call from a consumer who had bought a HD
ready TV for £1,000, and the extended four-year warranty cost an
additional £200.
"Extended warranties can often be expensive and, under the Sale
of Goods Act, if an item is faulty or breaks down you already have
certain legal rights within a reasonable time period to ask the
retailer to sort out the problem either by repairing or replacing
the item. An extended warranty may only be worth purchasing if it
gives you additional cover (such as accidental damage) but you may
already be covered for this if you have home contents insurance,"
he added.
Our advice to consumers during National Consumer Week (November
17 to 22) is:
- Always keep your receipt, this is your proof of purchase if
something goes wrong. It is also worth ensuring that you send
off/register the manufacturers guarantee which is often
included in the items packaging.
- Check the small print - ensure you fully understand what
you are buying, how much it will cost you and what benefits the
extended warranty brings to you and your individual
circumstances
- Don't feel obliged to buy a warranty for the item there and
then. Retailers must offer extended warranties on domestic
electrical items on the same terms (including any discounts)
for a period of 30 days from your purchase. You also do not
have to buy a warranty at the shop where you bought the
goods.
- A key benefit of some warranties is a 'new for old'
replacement if the item cannot be cost effectively repaired and
it is still under the manufacturers guarantee. Others only
offer a contribution towards a replacement item and the amount
offered will often vary. Some policies also set a maximum claim
limit which may be less than the cost of your item. It is also
worth checking if accidental or cosmetic damage is included or
not.
Hopefully your item will be trouble free, however if you do need
advice on buying a warranty or are having problems with faulty
goods this Christmas, call Consumer Direct on 08454 04 05 06 or
visit
http://www.consumerdirect.gov.uk/ for additional
information.