Pay your council tax

The financial year runs from 1 April through to 31 March and in a full year council taxpayers are entitled to pay by 10 monthly instalments. Where the bill is issued later than April (because you have moved during the year) you are entitled to the number of full months left in the year less one, for example if the bill is issued on 15 May you will get 9 instalments, because there are 10 whole months left until March less one.

How to pay your Council Tax

Herefordshire Council is keen to make paying council tax as convenient as possible and therefore offers a wide range of payment options which are detailed below:

Paying by direct debit

This is the cheapest and easiest method of payment and we offer a choice of four payment dates. You can pay on the 1st, 10th, 15th or 26th of the month. We believe this choice of payment dates will enable you to choose a date that best suits your budget. You will always be told in advance of any changes to the monthly payments and you can cancel the direct debit at any time. In the unlikely event of an error occurring, you are guaranteed an immediate refund of any payment which breaks the terms of your instruction.

To set up a direct debit payment you can contact the Council Tax Section by telephoning 01432 260360, download an instruction at the right of this page or get an instruction from one of our customer service centres.

Pay online

You can pay over the internet using your debit card using our Paying Bills Online service.

By automated telephone payment

This service is available 24 hours a day, 7 days a week by telephoning Allpay on 0844 557 8321 and quoting the 19 digit number found beneath the bar code on the front of the bill. You can pay by debit card only.

At a Post Office

You can pay at any Post Office free of charge. A list of Post Offices located in and around the county can be downloaded from the resources box to the right (please note that Tupsley Post Office, 99-103 Old Eign Hill, Hereford, HR1 1UA should be added to the list of available Post Office locations).  Please take your bill with you, as the bar code has to be scanned.

At a PayPoint outlet

You may pay free of charge at any outlet displaying the PayPoint sign. A list of PayPoint locations in Herefordshire Council's area can be downloaded from the resources box to the right. Please take your bill with you, as the bar code has to be scanned.

By post

You can post your payment to Herefordshire Council, PO Box 224, Hereford, HR1 2XW. Please do not send cash payments through the post; your payment should be by cheque made payable to "Herefordshire Council" or postal order.  Please write your account number on the reverse and allow for the possibility of postal delays when you send your payment. No receipts will be issued.

Payment instalments - statement of means

The statutory instalment scheme provides that Council Tax can be paid over 10 instalments. However, if you will suffer financial hardship by paying over 10 months, we will consider allowing extended instalments within the financial year.

In order to assess whether you are eligible, we require details of your income and expenditure. To request an application form, please telephone the customer call centre on 01432 260360.