Browser Encryption Help

To access the online payment service your browser requires 128-bit encryption level. This is to ensure you have the maximum security whilst making a payment online.

If when accessing the service you have received the following internet error message:
"The page can not be displayed"
…. it is probable that your browser's encryption level needs to be updated to provide you with the required encryption level.

To Determine Your Encryption Level

Internet Explorer Users (PC):

• From the top menu, click on Help.
• From the drop down menu, select About Internet Explorer.
• The information displayed for Cipher Strength is the encryption level (i.e. Cipher Strength: 128-bit).
• If it does not say 128-bit, then you do not have a browser with 128-bit encryption.
• The latest encryption software can be downloaded free from Microsoft.

Netscape Users:

• From the toolbar menu, click on the Security button.
• Within the window displayed, from the list of items on the left side, click on Navigator.
• On the right, below Advanced Security (SSL) Configuration, ensure both the Secure Sockets Layer check boxes are checked.
• Click on the Configure SSL v3 button.
• On the Configure Ciphers screen, ensure the RC4 encryption with 128-bit key and an MD5 MAC checkbox is checked. If this checkbox is not displayed on the screen, or it says RC4 encryption with a 128-bit key and an MD5 (when permitted), then you do not have a browser with 128 bit encryption.
• The latest encryption software can be downloaded free from Netscape.

Internet Explorer Users (Mac):

• Select the Apple menu from the top of the screen.
• The information displayed for the Cipher Strength is the encryption level.
• If it does not say 128-bit, then you do not have a browser with 128-bit encryption.
• The latest encryption software can be downloaded free from Microsoft.