Information security

Herefordshire Council strives to maintain the best possible security and confidentiality in respect of personal information. The council receives and answers requests for information from members of the public, clients and employees about themselves in connection with its services.

This information can sometimes be provided while you wait (e.g. whether you have a current library membership or when your bins are due to be collected). You will be asked to prove who you say you are before confidential information is released.