Service information

INFO deals with access to over 700 Council services, as well as many other voluntary and public organisations. What is different about INFO is that with any service you request, INFO will provide you with a time scale for completion of your service request.

INFO has negotiated with all their service providers a "contract" called a Service Level Agreement, which ensures that all service requests are resolved within defined and consistent time frames. If not, then INFO will follow up on the customers behalf to ensure a resolution to the service requested.

Top 10 Enquiries received by INFO:

• Making a claim for Housing/Council Tax Benefit
  
• Application for a disabled parking badge
  
• View information concerning the UDP
  
• Appointment for Age Resource Desk (Internet training for over 50's)
  
• Making Council Tax payments
  
• Appointment to see CAB officer (Leominster office only)
  
• Information concerning the Herefordshire Housing Association
  
• Request a repair to a Council property
  
• Planning surgeries
  
  If you require information of any nature, and you're not sure where to go or who to ask -e-mail us at info@herefordshire.gov.uk
  
  We will do our best to help you.