Customer service performance

You can contact the Customer Service Team for advice, information and service for over 700 council services, as well as many other voluntary and public organisations. . 

Customer Services has negotiated with all their service providers a "contract" called a Service Level Agreement, which ensures that all service requests are resolved within defined and consistent time frames. If not, then the customer service team will follow up on the customers behalf to ensure a resolution to the service requested.

Top 10 service requests received by Customer Services:

• Domestic Waste - Missed Recycling
• Benefits Application - Supporting Evidence
• Highways - Winter Maintenance (Gritting)
• Use of free Internet facility
• Housing Benefits general enquiry
• Council Tax Payments
• Street Scene
• Domestic Waste - Day of collection enquiry
• Blue Badge enquiry
• Council Tax Change of Address

If you require information of any nature, and you're not sure where to go or who to ask - e-mail us at info@herefordshire.gov.uk

We will do our best to help you.