Skip to main content area
Working in partnership for the people of Herefordshire
Left Navigation
Right Content Area
Contacts
Trading Standards
Herefordshire Council
PO Box 233
Hereford
HR1 2ZF
Office Tel No: 08454 04 05 06 please note calls will be directed to Consumer Direct
Email: consumeradvice@herefordshire.gov.uk
Website: www.consumerdirect.gov.uk
Herefordshire Council
PO Box 233
Hereford
HR1 2ZF
Office Tel No: 08454 04 05 06 please note calls will be directed to Consumer Direct
Email: consumeradvice@herefordshire.gov.uk
Website: www.consumerdirect.gov.uk
FAQs
- I have bought some goods and when I got home I weighed them on my own scales and the weight seems to be wrong, what can I do?
- How do I know the trader’s scales are accurate?
- Should my local shop provide a scale for my use?
- Should goods be sold in metric quantities?
- Can I still ask for a pound (lb) of apples and a quarter (1/4) of boiled ham?
- My packet of crisps is marked with 30g e. What does this mean?
- I put £10 worth of petrol in my car and the gauge didn’t move as far as it normally does. Is the pump giving short measure?
- I bought a pint of beer in my local pub and the glass was not full, is this legal?
- Who do I complain to about short weight or measure?
Main Content Area
If you have a problem follow this step by step guide:
![[External Link to Adobe Website for PDF Reader Download]](/images/Structure/adobe_reader.gif)
Adobe offer a free Reader to view these files which can be downloaded from their website
Trading Standards Consumer Advice
TS
If you have a problem follow this step by step guide:
- Try the CEnTSA frequently asked questions (FAQS) search, where you can find answers to the most commonly complained about issues including Builders & Home Improvements, Cars, Eating Out, Holidays, Buying Goods & Services, Mail Order, Financial Services, Household and Appliance Repairs
- Our advice leaflets cover a wide range of issue and explain what your rights are
- If you still can't find the solution to your problem you can speak to an adviser by telephoning: -
Consumer Direct on 08454 04 05 06 or for callers with inclusive minutes on there phone plan 0203 103 5165.
Phone lines open 9.00am to 5.00pm Monday to Friday (Closed Bank Holidays and all other Public Holidays).
See also the links below for information on other consumer issues
Resources
Be alarmed by offers of “free” burglar alarms, urges Trading Standards Institute Adobe PDF
55
kb
The Portal – information for a confident consumer, a newsletter from the European Consumer Centre for Services (ECCS). Adobe PDF
464
kb
New drive to stop bogus charity collectors costing charities millions Adobe PDF
46
kb
Bogus Charity Collections Poster Adobe PDF
592
kb
Press Release - A guide launched to help new motorists Adobe PDF
74
kb
Press Release - Trading Standards Institute warning of distraction burglars using freezing weather to access homes Adobe PDF
66
kb
Buying your First Car Adobe PDF
547
kb
If you need help to understand a document, or would like it in another format or language, please call 01432 260500 or email info@herefordshire.gov.uk
|
Adobe offer a free Reader to view these files which can be downloaded from their website
Adobe also offer a number of Adobe PDF online conversion tools to help users access the contents of PDF documents
External Links
-
National site: press releases on the Trading Standards Institute website
-
Government site: Information on illegal money lending and how to report it.
-
National site: Trading Standards information written by young people in partnership with Staffordshire County Council
![[Link to external links statement]](/images/Structure/externallink.gif "External Links Disclaimer"){kind=small}